‘Sincerity dissolves doubt’ — a cup of coffee and the warmth behind Tianjin Nankai HRSS

“Sincerity dissolves doubt; service shows responsibility.” Recently, Fan Xianwei, a staff member of the Human Resources and Social Security Bureau (HRSS) of Tianjin’s Nankai District, received a delivered cup of coffee. The message in the order note brought tears to the eyes of this military veteran…

This was a gesture that could not be refused. The customer who placed the order, Sister Lu, is a beneficiary of Nankai District’s personal social-insurance subsidy policy for enterprise employees.

In July 2026, the Tianjin HRSS Bureau introduced a personal social-insurance subsidy policy for enterprise employees, aimed at easing the burden of premium payments and stabilizing employment. The Nankai District HRSS Bureau acted swiftly, adhering to the principle of “policy finds the person”—using data matching to precisely identify eligible individuals, implementing the subsidies one by one, and bridging the “last mile” of policy delivery.

Yet when the policy first launched, many residents were skeptical when they received the call: “Can we really get it? This isn’t a scam, is it?” Facing the doubt, the staff did not simply lecture; they patiently answered questions and gave meticulous guidance.

Fan Xianwei used the office landline, his mobile phone, and even WeChat to respond seriously to every question from Sister Lu, guiding her hand-by-hand to submit the application online. For those who could not use smartphones, one-on-one remote video guidance was also provided.

The policy dividends truly reached the people. After successfully receiving the subsidy, Sister Lu tried several times to thank him in person, each time politely declined by Fan. So she ordered this cup of coffee, expressing her gratitude in the most unadorned way.

A cup of coffee carries the people’s weighty thanks and reflects the original aspiration of HRSS cadres to serve the public. Going forward, the Nankai District HRSS Bureau will continue to strengthen policy promotion and implementation, optimize service procedures, and handle livelihood matters with heart and feeling—so that more people know the policy, enjoy the benefits, and steadily gain a greater sense of acquisition and happiness.

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