Jienuo Intelligent's Full-Lifecycle Service System for Freshly Ground Coffee Equipment

At a Glance (China Coffee Network): Jienuo Intelligent adheres to a "customer first" service philosophy, building a full-lifecycle service system spanning pre-sale consultation, in-sale delivery and after-sale opera…

Jienuo Intelligent adheres to a “customer first” service philosophy, building a full-lifecycle service system spanning pre-sale consultation, in-sale delivery and after-sale operation and maintenance, and tailoring freshly ground coffee solutions for customers at home and abroad. Backed by an efficient service mechanism, it responds to requests within 3 minutes and supports on-site service within 24 hours; through sustained, reliable operation and maintenance guarantees, it steadily improves the customer experience.

(Actual service response times are affected by city location, fault type and traffic conditions; the specific terms in the contract shall prevail.)

Remote diagnosis

Equipped with an IoT smart operation and maintenance system, it supports one-touch repair reporting by equipment code, and the back end can read fault codes in real time to pin down causes quickly. Eighty percent of common faults can be diagnosed and handled remotely without an immediate on-site visit by maintenance staff, effectively shortening equipment downtime, reducing the frequency of field maintenance, lowering labour and time costs, and continuously keeping equipment running stably.

On-site repair

For complex faults, on-site inspection and repair services are provided, with personnel arranged to arrive at the site within 24 hours of work order dispatch to carry out troubleshooting and repairs. Authorized service outlets are set up in more than 70 cities nationwide, enabling rapid handling of equipment faults, reducing operating losses from downtime and providing solid, dependable after-sales support for sustained stable operation.

Technical training support

Professional technical training support is provided, with regular touring training sessions in key domestic cities, combined with diverse teaching formats linking online livestreams and offline classes. A comprehensive technical service documentation library has also been built, continuously accumulating technical materials so customers can consult and learn conveniently.

Spare parts support

The spare parts guarantee service responds quickly to after-sales requests, with corresponding reserve parts stocked at each dealer outlet; once an order is confirmed, parts can be arranged for dispatch within 24 hours, efficiently supporting terminal equipment operation and maintenance.

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